Application Maintenance / Enhancements / Support
Service excellence is XECOM’s key objective. XECOM supports applications developed & deployed by XECOM as well as third party. We have time-tested process to support this activity complimented by our own tool for incident reporting and tracking. Our web based tool helps customers to measure our performance and service level on-line. We publish key performance indicators related to our service level agreed with customer.
- XECOM offers very good service level for legacy applications.
- Analyzing root cause and fixing
- Analyzing root cause and fixing
- Enhancing applications be it Market or Business Driven
- Configurable systems and Workflows to reduce maintenance
- Effective Change Management
- Platform Migration
- UI / UX improvement to increase the usability
Service excellence is XECOM’s key objective. XECOM supports applications developed & deployed by XECOM as well as third party. We have time-tested process to support this activity complimented by our own tool for incident reporting and tracking. Our web based tool helps customers to measure our performance and service level on-line. We publish key performance indicators related to our service level agreed with customer.